Payments
What payment methods do you offer?
We accept the following forms of payments:
Visa and Mastercard (credit and debit card)
PayPal
Direct transfers
* Note that these payment methods can vary depending on country, you can see the available payment methods in the checkout.
Why is my card not accepted?
Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
If you're based outside China:
Since we're a China company, make sure your bank doesn't have a block on purchases in China!
My order was cancelled, what happens to my payment?
If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days.
If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.
I have returned my order but my credit card has been closed
Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with a credit or debit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in use.
If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice.
We accept the following forms of payments:
Visa and Mastercard (credit and debit card)
PayPal
Direct transfers
* Note that these payment methods can vary depending on country, you can see the available payment methods in the checkout.
Why is my card not accepted?
Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
If you're based outside China:
Since we're a China company, make sure your bank doesn't have a block on purchases in China!
My order was cancelled, what happens to my payment?
If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days.
If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.
I have returned my order but my credit card has been closed
Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with a credit or debit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in use.
If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice.