Site & Technical

I’m having trouble placing an order
We're sorry you're experiencing technical issues!

Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. Click on this to change the country!
Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
Use Google Chrome as your browser.
Make sure to enter all the details in your address fully and correctly.
Try using a different payment method.
If you have tried all the suggestions above and you still can't place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.

Do I have to create an account to place an order?
No, you don't! You can place an order without having an account. However, a user will be created, connected to the e-mail address you used when you placed the order.

How do I create a Nuozhi account?
We have made it easy to become a part of Nuozhi. Simply go to the top right corner of the homepage, click the User icon and then Sign up.

Just fill in your personal information and follow the steps. Welcome to Nuozhi, happy shopping!

How do I edit my personal information?
When logged into your Nuozhi account, go to My account. There you can edit all your personal information such as shipping/billing address, phone number etc.

Where can I see my previous orders?
By going to My account and selecting Orders, you will have access to history of all orders placed with your Nuozhi account.

I've forgotten my password
Don't worry! When trying to sign in, click Forgot your password. Enter your email address and click the Reset password button. Then you should receive a notification email from us with a link to reset your password.

If you wish to change your password, go to My account and edit your password in Login section.

I subscribed to newsletter, but I haven't received welcome message
If you haven't received any message after subscribing to our newsletter, we recommend checking your Spam folder.

Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled.

How do I unsubscribe from your newsletter?
You always have the option to unsubscribe from our newsletter. Simply click on unsubscribe at the bottom of one of our newsletter emails.

We do not recommend unsubscribing by marking our emails as spam via your mail provider. This might also block all notification emails regarding your orders and returns, such as order and shipping confirmations, etc.

I want to close my Nuozhi account
Although we are sad to see you go, you always have the option to close your Nuozhi account! To do so, please contact us and we will help you out. We do not recommend closing an account if you have recently placed an order or are planning to make any returns, as you might miss important updates from us.

Have in mind that your Nuozhi account is free and makes ordering easy as you do not have to fill out your information every time you shop and you can easily overview your order history. If you ever change your mind, you are always more than welcome to come back!

Where can I find your Privacy policy and your Terms and Conditions?
You can find our updated Privacy Policy and read all about it here. You can also find our Terms and Conditions here.